REFUND POLICY

We know sometimes you buy something online or pick it up in store, and it doesn't fit in your space just right or isn't what you expected. 

From the day you purchase in-store or the day your order is delivered, you have 14 days to exchange your item for something of equal or higher value. No refunds permitted. 

For your order to be eligible for an exchange, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange please email us at info@isleateaseshop.ca. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Customer is responsible for any shipping costs associated with the return. Items sent back to us without first requesting an exchange will not be accepted.

DAMAGES + ISSUES 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for any lost or stolen orders if they are marked as safely delivered with our courier. 

EXCEPTIONS

Certain types of items cannot be returned:

• sale items
• clearance items
• seasonal products
• personal care goods
• gift cards

If you have any questions about the item you wish to return, please get in touch.

 

Effective Date: October 5, 2026